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How BD Rumana Handles Your Personal Information

Your account data stays with us — collected only for what your account needs, stored securely, and never sold to third parties.

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BD Rumana How BD Rumana Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about what data we hold, requests to access or delete your information, or concerns about how your account data is used — our support team handles all of these. Reach out through any of the channels below and tell us your registered account email so we can locate your records quickly.

Team online

Live Chat

Open the chat widget from any page on BD Rumana. Describe your data query and our team will pull up your account to respond directly.

Email Support

Send your request to our support address listed in your account dashboard. Include your registered email and the nature of your data request for a faster response.

Account Help Centre

Log in to your BD Rumana account, go to Settings, and find the Privacy section where you can submit a data access or deletion request directly from your profile.

DATA SECURITY STEPS

How We Protect and Manage Your Account Data

Security and retention are not afterthoughts here — they are built into how your account works from the moment you register. We use SSL encryption across the platform so data moving between your device and our servers stays protected. Account access is verified through a one-time password sent to your registered mobile number each time you log in from a new device. For payment data specifically, wallet details for bKash, Nagad, and Rocket are handled by the respective payment processors under their own security standards — we store only the reference needed to match your transaction to your account.

Encrypted Data Transfer

All data between your browser or mobile app and our servers moves over SSL. This covers your login, payment initiation, and any account updates you make mid-session.

OTP Account Access

Logging in from an unrecognised device triggers an OTP to your registered number. This step keeps your account protected even if someone else has your password.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required by applicable financial record obligations. Once that period ends, data is deleted or anonymised.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support with your registered account email. We aim to respond within a reasonable timeframe.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how we handle personal data. If yours isn't here, reach out through live chat or your account's Privacy settings.

We collect your name, contact details, date of birth, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected to secure your account.

We share data only with payment processors — bKash, Nagad, Rocket — to complete your transactions. We do not sell your personal data or share it with advertisers.

Log in to your account, go to Settings, then Privacy, and submit a data access request. Alternatively, contact support with your registered email and we'll locate your records.

Yes. You can request deletion through the Privacy section of your account settings or by contacting our support team. Deletion is subject to any retention periods required by applicable financial record obligations.

Wallet transactions are processed by bKash, Nagad, and Rocket under their own security standards. We store only a transaction reference — not your full wallet credentials — to match payments to your account.

Our data practices apply to all accounts, but access to BD Rumana services depends on your local law and eligible regions. The policy covers how we handle data for accounts that are active and eligible.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.